skip to main text

When Error Occurred

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

When an error occurs, a message is displayed on the computer screen or the printer. Depending on the error, a Support Code (error number) is displayed on the computer screen or the LCD.

When a Support Code and a message are displayed on the computer screen (Windows):

When a Support Code and a message are displayed on the printer (LCD):

For details on how to resolve errors with Support Codes, see List of Support Code for Error.

Note